At the end of the customer journey, we invite your customers to leave a comment:
on the lost property service
and then about their stay in your hotel
Until now, reviews were collected within PeeK'in and were only visible to you.
Since 31/07, this feature encourages your satisfied customers to leave a review on your Google page.
Why? 🧐
👉 to improve your visibility
👉 to contribute to your NPS (Net Promoter Score)
How does it work?
Notify your customer
He clicks on the link and then chooses between order a shipment, pick-up at the hotel, or abandonment it
At the end of the process, we ask him to mark our PeeK'in service from 1 to 5
(e.g. here is the case of pick-up at the hotel)
Your customer is satisfied?
Depending on your customer's level of satisfaction, we adapt the journey:
Your customer gives a score of 4 or 5/5 ⭐️
He seems satisfied with the PeeK'in service 😀
👉 We then redirect them to your Google page to encourage them to leave a review of your establishment.
Our statistics show that, in almost all cases, a positive review of PeeK'in also leads to a positive review of the stay.
Your customer gives a rating between 1 to 3/5 ⭐️
Your customer's opinion seems mixed 😐.
👉 We encourage him to leave a review within the PeeK'in journey. He will not be redirected to your Google page
His review will only be visible in your PeeK'in app.
Where can I see my reviews?
All the reviews left by your customers are available from the ‘Reviews’ tab in your PeeK'in application.
See all reviews
On the left-hand side of your screen, you will find:
the customer rating out of 5
the number of reviews collected by PeeK'in
You can then filter by:
Reviews left on your Google page or within the PeeK'in itinerary
Ratings: from 1 to 5 ⭐️
Reviews with or without comments 💬
On the right-hand side of your screen, find:
In the 1st block:
the number of reviews collected on your Google page
the average rating of your customers on your Google page
the number of reviews generated by PeeK'in on your Google page
the average rating of your reviews generated by PeeK'in on your Google page
Then in the 2nd block, the rating of the PeeK'in service with
the number of reviews collected
the average rating given by your customers
the ability to filter over time to see changes
I don't want to redirect my customers to my Google page
You wish to deactivate this feature.
Please contact us.
I don't have access to this feature, but I'm interested.
You wish to activate this feature on your account.
Please contact us.