In the case of an Express shipment, a courier is responsible for collecting the parcel directly.
The name of the carrier and the date of collection are listed on the paperwork for the item.
Check the collection date
Times may vary depending on the carrier, but generally collection takes place between 9am and 7pm.
If the time slot is passed without collection, click on the "Request a new collection" button and indicate the reason for your request from the drop-down list.
We will reschedule a collection with the courier.
Rescheduled Date
The couriers new pick up date will be updated in the item's paperwork and you will receive an email notification.
Please repeat the procedure if the parcel has still not left by the new date.