You have received a parcel back from the sender. Sometimes a parcel is returned to your establishment.
What should you do in this situation?
Go to the item concerned in the "Lost property" tab
Click on "I have received the package as a return from sender".
Add a photo of the returned parcel (packaging showing the return label with the reason)
Select the reason for the return from the list
To see how to proceed, click on the reason below:
Incorrect or incomplete address, unclaimed address or expired deadline
Choose whether or not to offer the next shipment
Tick the box to notify the customer
Click on Confirm
✉️ An email is automatically sent to your customer containing a photo of their returned parcel, the reason for the return and a new choice link allowing them to request a new shipment, choose an on-site return or abandon their item.
To view the email received by your customer, click on the relevant situation below:
New shipment at your customer's expense
This is what your customer receives.
New shipment offered by your establishment
This is what your customer receives.
We can't see the email... that's normal! We're sorry for the inconvenience 🚧
Our team will update the guide as soon as possible. 🚀
Investigation by the PeeK'In team
If your parcel has been returned for one of the following reasons, our team will need to intervene and we will get back to you as soon as possible.
Damaged/empty (theft)
Refused by the recipient
Missing document (proforma)
Input error (weight/size - parcel too large)
Carrier error